Frequently Asked Questions
Everything you need to know about our outdoor apparel and services.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within North America. Expedited options are available at checkout for those who need their gear sooner.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags. Simply use our online portal to generate a prepaid return label for a small processing fee.
Are Hooké products sustainably made?
Yes, we prioritize the use of organic cotton, recycled polyester, and ethical manufacturing processes to ensure our gear respects the wilderness we love to explore.
How do I find the right size for me?
Each product page features a detailed size guide. Our outdoor apparel generally follows a standard athletic fit, but we recommend measuring a similar garment you own for the best results.
Do you offer international shipping?
We currently ship to Canada, the United States, and select international destinations. Shipping costs and delivery times vary based on the destination country.
How should I care for my technical outdoor clothing?
To preserve the longevity of your gear, we recommend washing in cold water on a gentle cycle and hanging to dry. Avoid bleach and fabric softeners on technical fabrics.